Domestic Orders:

1. An order is eligible for return within 3 days from the date of delivery.
2. Return / Cancellation is not accepted once shipping is in progress.
3. Customers can initiate a return request on the following circumstances  

4. Customer has to raise a return request by sent to https://mooncollections.in/  with the order details & the return reason. Incase of damaged / incorrect item a full opening video and photograph of the product, the price tag & the packing cover which got delivered is mandatory.
5. Our support team will analyse the return request and approve the same. 
6. Once a return is approved, the item has to be packed & shipped to the address seeking from. mentioning as. ATTN: Ms.Komaleshwari, mooncollections22@gmail.com or  +91 9900487867
7. The products must be returned in it's original condition, unaltered and unused. The price tag ( and the silk mark tag if applicable ) has to be present. The saree folding has to be intact.
8. Reverse pick up is available for damaged / defective items / incorrect item for selected Pin codes.
9. Onward & Return logistic cost of Rs. 75/- for each item will be charged on free shipping orders.
10. Refund / gift card will be issued after receiving the item and approved by our quality assurance team. Refund amount/ Gift card will include only the cost of product. Any other cost incurred for the order by the company/ customer will not be refunded.
11. All the refunds will be credited to the same payment mode through which the order was paid. The refund might take 7 to 10 working days to credit from the date of receiving the parcel back.